The goals of the service include: uncovering and attempting to address the reasons for resistance to visits; developing goals for parent/child contact; assisting and supporting all parties to meet these goals; and facilitating and/or monitoring access where appropriate. This process usually involves the rebuilding of a relationship based on trust between the parent and child. There is usually a gradual move towards contact between the parent and child, with counsellor support for as long as necessary during visits.
Occasionally, continuing access is not feasible. If this is the case, the counsellors will assist all parties with ”closure“, with the goal of keeping the door open so that the child feels they can approach the parent again in the future when they are ready.