Pathstone is strongly committed to its Family Centred philosophy and values. If at any time you are unsatisfied with services or have concerns about how you have been treated please feel free to speak with your Pathstone Staff or her/his manager. If you unsatisfied with the response the formal complaint process which was explained to you at your initial meeting for each services you received should be followed. To initiate the process please click here for the form.
Your issue will be reviewed by the program manager and a written response provided to you within (7) business days. Ideally the response will be provided in person. If following the discussion with the manager you feel the issue is unresolved a meeting will be scheduled with you and with either the Director of Business Services or the Director of Mental Health within (5) business days. Should the issue still be unresolved a meeting between you and the Agency’s CEO will be scheduled within (5) business days. At the conclusion of this meeting if there is still no further satisfaction the concern will be taken to our Board of Directors and our Agency Ombudsperson will contact you in an attempt to rectify the concern.